Brisbane Peugeot

Nivedita Nandini

I recently had my Peugeot serviced at Brisbane Peugeot and dealt with Matthew, who was fantastic throughout the process. He was professional, helpful and communicated well, which I really appreciated. The servicing itself was completed without any issues. I also needed a roadworthy certificate for my registration and, upon request, I was provided with a list of items that required attention. I purchased the necessary parts and had everything organised to have the roadworthy completed. Unfortunately, I received a call the day before advising that the mechanic was unwell, so Brisbane Peugeot needed to keep my car overnight. I was then contacted around midday the following day to collect it. Upon further inspection, I was advised that the windscreen also required replacement, which was an additional unexpected expense. As a result, I was unable to obtain the roadworthy certificate I needed to register my car, delaying everything on my end and resulting in extra costs, including arranging a hire car while mine was being serviced. I was also disappointed to find that my car had not been washed or cleaned in any way before being returned. While I don’t necessarily expect a full detail, a basic clean is something I’ve come to expect when having a vehicle serviced at a dealership. Matthew’s customer service was excellent and is the reason I’m giving a positive review despite the inconvenience. However, better communication around the additional issues identified and more consideration for the delays and inconvenience caused would have made for a much better overall experience.